Our Return Policy
1. Returns and Exchanges: We want you to be completely satisfied with your
purchase. If you’re not happy for any reason, you can return or exchange your items
within 30 days of purchase.
2. Eligibility: To be eligible for a return or exchange, items must be unused, in the
same condition that you received them, and in the original packaging with all tags
attached. Certain items, such as personalized or final sale items, may not be eligible for
return or exchange.
3. How to Initiate a Return or Exchange: To initiate a return or exchange, please
contact our customer service team within the 30-day return window. You can reach us
via email at emailus@coatofpeace.com. Please provide your order number and a brief
explanation of the reason for the return or exchange in your email. You may also reach
us by phone at 346-770-9344.
4. Return Shipping: Customers are responsible for the cost of return shipping unless
the return is due to an error on our part or a defective item. We recommend using a
trackable shipping method for returns to ensure safe delivery.
5. Refunds and Store Credit: Refunds will be issued back to the original form of
payment within 5-7 business days of receiving the returned items. If you prefer, we can
also provide store credit for the value of the returned items.
6. Exchanges: If you would like to exchange an item for a different size, color, or style,
please indicate this in your email or when contacting our customer service team.
Exchanges are subject to availability.
7. Damaged or Defective Items: If you receive a damaged or defective item, please
contact us immediately so we can resolve the issue. We may request photos or other
documentation to facilitate the return process.
8. Restocking Fees: We do not charge restocking fees for returned items.
9. International Returns: Please note that international returns may be subject to
additional shipping fees and customs duties.
10. Policy Updates: We reserve the right to update or modify this return policy at any
time. Any changes will be posted on our website.
If you have any questions or concerns about our return policy, please don’t hesitate to
contact us. Your satisfaction is our top priority.